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Privacy Policy – How We Protect Your Information

We built my4dking with your privacy in mind. This policy explains what personal information we collect when you open an account, how we use it to run the…

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my4dking Privacy Policy – How We Protect Your Information
PRIVACY SUPPORT

How to Reach Us About Your Data

If you have questions about this privacy policy, want to exercise your rights, or need help understanding how we use your information, our support team is here.

Live Chat Open the chat widget in your account dashboard and ask your privacy question. Our team replies in minutes during business hours and can walk you through access requests, corrections, or deletions. This is the fastest way to get a direct answer about your data.
Email Support Send your privacy inquiry to our support email address listed in your account settings. Include your registered email and a clear description of your request. We typically respond within one business day and handle formal data requests through this channel.
WhatsApp Line Message us on WhatsApp using the number shown on the contact page. This line is open for privacy questions, data access requests, and general account support. We confirm your identity before discussing your personal information to keep it secure.
DATA SECURITY

How We Keep Your Information Safe

We take data protection seriously. Your password is encrypted, your payment details are tokenized, and your account activity is monitored for unusual patterns.

Encryption Standards

Your password is hashed using strong one-way algorithms, and your payment details are tokenized so we never store your full card or e-wallet credentials. All data transmitted between your device and our servers is encrypted using TLS to prevent interception.

Access Controls

Only authorized personnel can access your personal data, and they do so under strict confidentiality agreements. We log every access event and review those logs regularly to catch any unauthorized attempts. Your account dashboard requires a password and optional two-factor authentication.

Cookie Policy

We use cookies to keep you logged in, remember your preferences, and analyze platform usage. Essential cookies are required for the site to function; analytics cookies help us understand how you navigate the lobby. You can manage cookie preferences in your browser settings.

Data Retention

We keep your account data for as long as your account is active and for a reasonable period after closure to comply with legal and regulatory requirements. Once the retention period expires, we securely delete or anonymize your information so it can no longer identify you.

Your Rights

You have the right to access the personal data we hold about you, request corrections if it's inaccurate, and ask us to delete it when it's no longer needed. You can also object to certain types of processing and request a copy of your data in a portable format.

Changes and Updates

When we update this policy, we post the new version here and notify you by email or in-app message if the changes materially affect your rights. Check this page periodically to stay informed, and contact support if you have questions about any revision.

Common Questions About Your Data

We've answered the most frequent privacy questions below. If you need more detail or have a specific concern that isn't covered here, reach out to our support team through live chat, email, or WhatsApp. We're here to help you understand how we handle your information and to support your rights as a user.

We collect your full name, email address, phone number, date of birth, and payment details to verify your identity and process transactions. We also log your IP address, device type, and browser information each time you sign in to detect fraud and secure your account.

We share your data only with payment processors like Touch 'n Go, GrabPay, Boost dan FPX to complete deposits and withdrawals, and with service providers who help us run the platform under strict confidentiality agreements. We do not sell your personal information to advertisers or marketing firms.

Log in to your account dashboard and navigate to the privacy settings section. From there you can request a copy of your data, which we'll deliver to your registered email within seven business days. The file includes your account details, transaction history, and activity logs.

Yes. Contact our support team via live chat or email to request account deletion. We'll close your account and delete your personal data within thirty days, except for transaction records we're legally required to retain for compliance purposes. Those records are anonymized after the retention period.

We retain your transaction records and account history for six years after closure to meet regulatory and legal obligations. After that period, we securely delete or anonymize the data so it can no longer identify you. Your login credentials and personal identifiers are removed within thirty days.

We use essential cookies to keep you logged in and remember your settings, plus analytics cookies to understand how you use the platform. You can disable non-essential cookies in your browser settings, but doing so may affect site functionality like saved preferences and session continuity.

Reach out to our support team through live chat, email, or WhatsApp with the details of your concern. We'll investigate and respond within five business days. If you're not satisfied with our response, you can escalate the matter to the relevant data protection authority in Malaysia.